Client Testimonials.

Empress staff are very professional and have excellent communication skills. Overall, I’ve had a very good experience with Wendy helping me at times, especially in the beginning, of what to do. She came for a home visit to meet me and my sister whom l cared for and explained all we needed to know. I highly recommend Empress Social Care. 

Family Member of J

Empress Social Care demonstrates strong knowledge of local services and consistently works to identify the most appropriate support for the people we serve. Their ability to source suitable referrals ensures needs are met in a timely and effective manner. They are highly reliable, proactive and professional in their approach. We have found they are approachable, solution focused and achieve positive outcomes. Their contribution has greatly supported our team in delivering quality care and ensuring individuals receive the right service at the right time. We would highly recommend Empress Social Care.

Manager of Care Agency Provider

Our team has been extremely pleased with the Empress staff team. They consistently go above and beyond in all tasks that we ask them to do and are always open to trying new approaches. Their enthusiasm during training and their receptiveness to feedback are greatly appreciated.

When we asked the team to record their observations for a communication dictionary, they responded very quickly and contributed a significant amount of valuable detail. This really highlighted their engagement and commitment. The Service Manager, Rosema, is also very responsive and supportive.

Manager of Specialist Service

Thank you for the opportunity to work with clients with different needs. The partnership with Empress has been great and we particularly appreciate how approachable the team is. It is encouraging we are able to go back and discuss matters as they arise and we are listened to despite the challenges that may come. This openness has made the collaboration very positive. Partnering with Empress has been a rewarding experience, and we look forward to continuing our engagements.

Manager of Micro CQC Regulated Care Agency